At Vikima Cleaning Limited, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, physical address, and other contact details you provide when requesting a quote, booking services, or contacting us.
Service Information: Details about the services you request, including property information, service preferences, and scheduling requirements.
Payment Information: Billing details and payment method information (processed securely through our payment partners).
Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
2. How We Use Your Information
We use your information for the following purposes:
• To provide, schedule, and deliver our cleaning, landscaping, waste management, and repair services
• To respond to your inquiries, requests, and provide customer support
• To process payments and manage billing
• To send service confirmations, reminders, and updates
• To improve our services and website experience
• To comply with legal obligations
3. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
• Contract Performance: To fulfill our service agreement with you
• Legitimate Interests: To improve our services and communicate with you
• Consent: Where you have provided explicit consent for specific processing activities
• Legal Obligation: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
• Service Providers: With trusted third-party partners who assist us in delivering our services (e.g., payment processors), subject to confidentiality agreements
• Legal Requirements: When required by law, regulation, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include secure data storage, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another organization
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the information provided in Section 13.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic, remember your preferences, and improve our website functionality. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.
9. Third-Party Links
Our website may contain links to third-party websites, plugins, or applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Kenya. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date at the bottom. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Vikima Cleaning Limited
P.O BOX 30-01001 Kalimoni, Kenya
Phone: +254 141 483 857 | +254 14 14 83 857
Email: info@vikimacleaning.com | vikimacleaning@gmail.com
14. Complaints
If you believe we have not complied with applicable data protection laws, you have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya or your local supervisory authority.
Last updated: June 3, 2026